Delivery policy

Refund policy and return

Our refund and return policy lasts 30 days. If 30 days have elapsed since your purchase, we cannot offer you a full refund or exchange.

To be returned, your item must be unused and in the same condition as the one in which you received it. It must also be in its original packaging.

Certain types of goods cannot be returned. Perishable products such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, liquids or flammable gases.

Other non-returnable items:

• Gift cards
• Downloadable software
• Certain health and personal care items

To complete your return, we need a receipt or proof of purchase.

Do not return your purchase to the manufacturer.

In some situations, only partial refunds are granted:

• Book with obvious signs of use
  CD, DVD, VHS cassette, software, video game, cassette or open vinyl record.
• Any item that is not in its original state, damaged or missing parts for reasons that are not due to an error on our part.
• Any item returned more than 30 days after delivery.

Refund

Once your return is received and inspected, we will send you an e-mail to inform you that we have received your returned item. We will also inform you of the approval or rejection of your refund.

If your application is accepted, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a few days.

 

Late or missing refunds

If you have not yet received a refund, check your bank account first.

Then contact your credit card company, as it may take some time before your refund is officially recorded.

Then contact your bank. There is often a processing time before reimbursement is recorded.

If you have done all this and still have not received your refund, please contact us by e-mail.

 

Sold

Only items at normal prices can be reimbursed. Sold items cannot be refunded.

 

Trade

We only replace items if they are defective or damaged. If you want to exchange for the same item, send us an e-mail to contact@unzestedebeaute.fr and send your article to: 275, dead end of the fort 62370 Audruicq.

Gifts

If the item was marked as a gift upon purchase and it was shipped directly to you, you will receive a gift credit corresponding to the value of your return. Upon receipt of the returned item, a voucher will be sent to you by mail.

If the item was not indicated as a gift at the time of purchase, or if the recipient of the gift had the order shipped to you later, we will send a refund to the recipient of the gift, who will be informed of your return.

Shipping returns

To return your product, you must mail it to: 275, dead end of the fort 62370 Audruicq.

It is your responsibility to pay your own shipping costs for the return of your item. Shipping costs are not refundable. If you receive a refund, the return costs will be deducted from your refund.

The delivery time of the exchanged product may vary depending on your place of residence.

If you return more expensive items, you may consider using a tracking shipping service or purchasing shipping insurance. We do not guarantee that we will receive the returned item.

Need help?

Contact us by e-mail for any questions regarding refunds and returns.

 

Withdrawal

You have 14 days to exercise your right of withdrawal from receipt of the goods. We will refund (product prices + delivery) using the same means of payment as you used for the initial transaction, unless you expressly agree on a different method; In any case, this refund will not incur any costs for you. All products subject to a withdrawal request must be returned at the customer's expense.

The right of withdrawal applies to the exception of all property which is « Made according to consumer specifications or clearly customized », according to the legal expression.